Refund policy

We want every order to be right. If you are not completely satisfied, you may return eligible items under the guidelines below.

1. General return policy

  • Return window: 14 days from delivery.
  • Condition: Items must be new, unused and in their original packaging with UPC codes intact.
  • Proof of purchase: Include your order number, PO number or receipt.
  • Authorization required: Every return needs a Return Authorization (RA) number from our customer service team. Returns sent without an RA number may be refused.

2. How to start a return

Contact us by email at sales@guevaraofficesupplies.com or call 1-833-GUEVARA (1-833-483-8272), 6 am to 5 pm Pacific, Monday through Friday. Please include:

  • Your name and agency or company
  • Order number and PO number (if any)
  • Item number(s) you want to return
  • Condition of the item(s) and the reason for the return

Once your return is approved, we'll send your RA number, instructions and the return address.

3. Return instructions

  • Write the RA number on the shipping label, not on the product box. Writing on the box can void the manufacturer's return.
  • Ship the return within 7 days of receiving your RA number. RA numbers expire 30 days after they are issued.
  • Use a tracked shipping method. The customer is responsible for loss or damage on the way back, unless we sent you a prepaid label.

4. Exceptions and non-returnable items

Technology products

Computers, monitors, cameras, printers, phones, TVs, hard drives, peripherals and software may be returned or exchanged within 14 days with the original packaging, receipt and UPC intact.

  • Opened boxes can be exchanged only, not refunded.
  • A 15% restocking fee applies if any components are missing.
  • Opened software can only be exchanged for the same item.
  • Remove all personal and agency data from devices before returning them. We are not responsible for data left on returned products.
  • If a non-returnable technology item is not working, the manufacturer's warranty applies. We'll help you contact the manufacturer.

Furniture

Furniture may be returned within 14 days if it is unassembled, in new condition and in its original packaging with the UPC and receipt. Freight and restocking fees of up to 15% of the item's value apply.

Special order and custom items

Special order items cannot be returned or exchanged. This includes items not stocked by our distribution partners, items marked SPECIAL ORDER at purchase or on your quote, and custom items such as imprinted stamps.

Discontinued products

Products can be discontinued by the manufacturer without notice. If an item you ordered is no longer available, we'll offer a comparable replacement and tell you about it before it ships.

Any non-returnable item will be noted at checkout or on your quote.

5. Damaged, defective or wrong items

  • Report damaged, defective or incorrect items within 5 business days of delivery.
  • We'll send a prepaid return label. Please print it within 10 days; it is valid for 20 days.
  • Shipping charges are refunded for items that arrived damaged, defective or incorrect.

6. Refunds and credits

  • Refunds are issued after the returned items are received and inspected.
  • Refunds go back to the original payment method. Purchase order and net-terms orders receive a credit memo against the invoice.
  • Shipping fees are non-refundable except for damaged, defective or incorrect items.
  • Credit is issued only for items returned in the condition sold, with all manuals, registration cards and accessories.

To check the status of a return, contact us at sales@guevaraofficesupplies.com or 1-833-483-8272.